Ceramic Palace Chinese Incense Burner

Thank you for choosing our products! We are committed to providing high-quality products and services. If you are not satisfied with your purchase, we are happy to offer return and refund services. Please make sure to read and understand our return and refund policy before purchasing to ensure a smooth shopping experience.

1. Return Conditions

We hope you are satisfied with your purchase. If you wish to return an item, please ensure the following conditions are met:

• Return Timeframe: Returns must be requested within 15 days of receiving the product. Whether it's due to size issues or a change of mind, we are happy to offer an exchange service.
• Product Condition: The product must be unused and in its original packaging, with tags and accessories included.
• Special Items: Custom-made items or products with special terms are not eligible for return.

2. Return Process

Please follow the steps below to initiate a return:

(1) Submit a Return Request

Send an email to [etncn@imfisopy.com], providing your order number, product details (such as product name, quantity, etc.), and the reason for return.

(2) Return Confirmation and Authorization

After receiving your return request, we will reply with confirmation within 1-2 business days. Once confirmed, we will send you a return authorization, return address, and detailed return instructions.

(3) Packaging and Shipping

Please ensure the product is packed in its original packaging and include the order number. Ship the package to the return address we provide.

• Return shipping costs are the responsibility of the customer, unless there is a quality issue with the product or we shipped the wrong item.

(4) Return Product Inspection

Once we receive the returned product, it will undergo a quality inspection. If the product meets the return conditions, we will proceed with the refund process.

3. Refund Method

Once the returned item is confirmed to meet our return policy, we will process the refund within 1-2 business days after receiving the package.

Refunds will be issued via the original payment method (credit card or PayPal):

• Credit Card Refund: The refund may take up to 5 business days to reflect in your bank account.
• PayPal Refund: The refund will be reflected immediately in your PayPal account.

4. Refund Amount

Special Notes

• If you have any questions regarding returns or refunds, please feel free to contact us.
• This return and refund policy applies only to products purchased from this website.
• We reserve the right to update and modify the return and refund policy as needed.

Thank you for your understanding and support! 🍀