Frequently Asked Questions

Welcome to Our Help Site

 

Ⅰ. Product

1. Where are your products made?

Most of our products are made in China, and they undergo strict quality control to ensure that each item meets high standards.

2. How do I know which product is right for me?

You can choose products based on your needs (such as feng shui adjustments, health blessings, home decoration, etc.). If you are unsure, feel free to contact us, and we will offer personalized recommendations based on your needs.

3. Do your products come with a warranty or quality assurance?

Yes, all of our products come with quality assurance. If there are any quality issues under normal use, you can apply for a return or exchange within 15 days.

4. Do you offer custom products?

Yes, we offer custom talismans, feng shui decorations, and more. If you have custom requests, please contact us with the details, and we will tailor the products to your needs.

Ⅱ. Shipping

1. What shipping methods do you offer?

We offer two shipping options: free shipping (on orders over $60) and standard shipping. We work with multiple courier companies to ensure timely and safe delivery of your products.

2. How long will it take for my order to be shipped?

Typically, we process and ship orders within 1-2 business days after receiving them. Once shipped, you will receive an email notification with a tracking number.

3. When can I expect to receive my order?

Your order will usually arrive within 6-12 business days after shipment, depending on the carrier and the availability of your location. We apologize for any delays caused by customs clearance, inspection, or carrier-related issues.

4. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times vary by destination. You can select your destination country and check the shipping fees during checkout.

5. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use the provided link to track your package's status at any time.

6. What should I do if my package is lost?

If your package is lost during transit, please contact the courier company you selected for an inquiry. If the package is confirmed lost, we will offer a full refund or reshipment, depending on the situation.

Ⅲ. Order

1. How can I modify my order?

If you need to modify your order, please contact our customer service team as soon as possible. We will do our best to assist with changes. If the order has already shipped, modifications may not be possible. You can return the item after receiving it and place a new order.

2. How can I cancel my order?

If your order has not shipped and is still in the "Pending" status, you can cancel it by contacting our customer service. If the order has already shipped, you may choose to return the item.

3. Can I use multiple payment methods to pay for my order?

Yes, we support various payment methods including credit cards, PayPal, etc. You can select your preferred payment method during checkout.

4. How do I pay using PayPal?

PayPal is the easiest way to pay online. Once you have added items to your cart and are ready to check out, click on the "PayPal" button. You will be redirected to the PayPal website. Make sure to enter the correct details for quick and easy payment processing.

5. Why haven't I received an order confirmation email?

Please check your spam folder as the confirmation email may have been mistakenly marked as junk. If you still haven't received it, contact our customer service team, and we will help you confirm the order status.

6. Why hasn't my order arrived yet?

If your order has not arrived within the expected timeframe, please use the tracking link in your email to check the order status. If you haven’t received a tracking number, or if there’s an issue during transit, feel free to contact us, and we will assist you in locating your order.

Ⅳ. Security

1. Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

2. Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

FAQs about Taoisst Talisman