At ETNCN, your happiness is our top priority.

• 15 Day Return Policy
• Free Feng Shui Questions Answered
• Free shipping for orders over $60

Whether you are ordering a product or consulting on a feng shui issue, we will make sure you enjoy every moment with us.

That’s why we promise to do our best to deliver amazing products and customer experience! That said, here are some things you might want to know:

 

Q:Can I return or exchange an item?

• Yes! You may return or exchange an item within the first 15 days of your receipt.
• Whether it’s an incorrect size, broken product, or you just changed your mind, we’ll be glad to help you in getting a refund or replacement!

Q:What if I just don't like my product?

That's sad, but we want to make this work. We offer a 15 day satisfaction guarantee, which means if you simply don't like your item just request a return.

Q:How do I return an item?

If you wish to return an item, please send an email to etncn@imfisopy.com.

• We will get back to you with the return address in 12-24 hours.
• As long as you don't like the product within 15 days of receiving it or the product is damaged in any way, you can contact us to request a return or exchange.
• Once we receive your return, we will exchange it immediately.
• If you need to return a product for a refund, we will do so within 1-2 days of receiving your return.
• We pay your refund through credit card and PayPal. Credit card refunds may take 5 workdays to reflect in your bank.
• Returns within 5 business days of delivery please contact us in advance by emailing etncn@imfisopy.com. This is to minimize lost packages.

Q:Do I pay for shipping on returns?

• Yes, you need to cover shipment if you wish to return an item to us. You may ship back the item using the carrier of your choice.
• To ensure a pleasant experience, we highly advise using a tracking service when returning an item.

Q:Can I cancel my order?

If you ordered by accident or simply changed your mind, let us know ASAP. If the order wasn't shipped yet, we will cancel it immediately and issue a full refund.

Got more questions? Please email us at etncn@imfisopy.com.com so we can help.